Why clients still phone
Some clients prefer to talk, have a question first, or want to change a booking quickly. Others find the phone faster than a form.
What online booking covers and misses
Online booking works well for standard services at set times. It covers less when a client has a question, wants advice or needs something unusual.
The call you cannot take with colour on your hands
That call goes unanswered, and the client may book elsewhere.
One calendar as the source of truth
Whether a booking comes from the phone or online, it should land in one calendar. Two lists lead to clashes.
Where Novi books, moves and cancels
Novi books treatments by stylist into your diary and passes questions only a stylist can answer to your team. See the salons page and our note on AI receptionists for salons. Plans are monthly in US dollars: $249 for 200 calls, $399 for 300 calls or $499 for 500 calls, plus a one-off $250 set-up fee. See the pricing page for what every plan includes.
Keep reading
- Tableline pricing
- Phone answering for salons
- Reducing restaurant no-shows: what you can ask on the booking call
- Holiday rush and your phone: preparing for the calls before a busy holiday
- Who answers the phone during service? Five ways restaurants cover it
- Missed calls at a clinic: why patients call elsewhere and how to cover the phones
- Garage phone calls: booking service slots when the whole team is under a car
- Choosing a restaurant phone system: landline, VoIP, answering service or AI
- AI phone answering or voicemail: what happens to the caller who wants a table
- Taking reservations by phone: a simple process that does not lose bookings
- Handling allergen questions on the phone: what staff should say and when to hand over
- Slang, Loman, Hostie, Bite Buddy or Tableline: how to compare restaurant phone agents
- AI receptionist for dental and physio clinics: handling booking calls
- AI receptionist for salons: stop losing bookings while your hands are busy
- AI phone answering for auto repair shops: booking slots and quote calls
- What a good restaurant booking call sounds like
- Voice AI for restaurants: what it does and what it does not
- What happens to a booking call you miss during a Friday rush: a checklist
- How to set up call handover to a human: a checklist
- AI receptionist pricing: what a restaurant should expect to pay
- AI phone answering or a human answering service? A plain comparison for restaurants
- What happens when a restaurant misses a call
- What a good phone handover looks like
