Why shops miss calls
When you are under a car, you cannot answer the phone. The call rings out and the customer may ring the next garage on the list.
Calls it can book
Novi books a service or drop-off slot, moves it when the customer asks, and takes the customer details.
Quote and status calls
Novi does not quote prices unless you tell it exactly what to say. Price questions, and questions about a car already in the workshop, go to a person on your team.
Capturing vehicle details
You can have Novi ask for the registration or plate, the make and model, and what the customer wants done, so you know what is coming before the car arrives.
Getting started
Try Talk to Novi on any page, then get in touch. Plans are monthly in US dollars: $249 for 200 calls, $399 for 300 calls or $499 for 500 calls, plus a one-off $250 set-up fee. The pricing page lists what every plan includes.
Keep reading
- Tableline pricing
- Phone answering for garages
- Reducing restaurant no-shows: what you can ask on the booking call
- Holiday rush and your phone: preparing for the calls before a busy holiday
- Who answers the phone during service? Five ways restaurants cover it
- Missed calls at a clinic: why patients call elsewhere and how to cover the phones
- Phone or online booking for a salon: why you still need someone to answer
- Garage phone calls: booking service slots when the whole team is under a car
- Choosing a restaurant phone system: landline, VoIP, answering service or AI
- AI phone answering or voicemail: what happens to the caller who wants a table
- Taking reservations by phone: a simple process that does not lose bookings
- Handling allergen questions on the phone: what staff should say and when to hand over
- Slang, Loman, Hostie, Bite Buddy or Tableline: how to compare restaurant phone agents
- AI receptionist for dental and physio clinics: handling booking calls
- AI receptionist for salons: stop losing bookings while your hands are busy
- What a good restaurant booking call sounds like
- Voice AI for restaurants: what it does and what it does not
- What happens to a booking call you miss during a Friday rush: a checklist
- How to set up call handover to a human: a checklist
- AI receptionist pricing: what a restaurant should expect to pay
- AI phone answering or a human answering service? A plain comparison for restaurants
- What happens when a restaurant misses a call
- What a good phone handover looks like
