Clinics
Booking calls handled, while your team looks after patients.
Novi books and changes appointments. Everything else goes to your team. It never gives medical advice.
07700 900418
Friday 18:42 · answered by Novi
- CallerHi, can I book a physio appointment for next Tuesday?
- NoviTuesday has 10:15 or 2:30. Which suits you?
- Caller2:30, please. It's Maya Ellis.
- NoviBooked: Tuesday at 2:30 for Maya Ellis. See you then.
Three calls
What Novi takes off your hands.
Book an appointment
Novi takes the details and books a slot.
Change or cancel
Moves or cancels it, with no call back needed.
Anything else goes to a person
Novi does not answer medical questions.
Privacy and hand-over
Made for a front desk that handles patient details.
Privacy
Designed with UK GDPR in mind. Call recordings and transcripts are only kept when the caller agrees. The privacy notice says who handles the data and where.
Handoff rules
Novi books and answers simple questions. Anything medical, urgent, a complaint or a prescription goes to a person. You choose when.
No medical advice
Novi does not give medical advice and does not triage. Anything medical or urgent goes to a person.
Resources
Related reading.
Also for
Other busy places.
Want Novi on your clinic phone?
Tell us about your business and a person will reply by email.
