Terms of service
Last updated: 14 October 2026
These terms cover the Tableline website and the Tableline phone and booking service. By buying or using the service you agree to them.
Who we are
Tableline is a trading name of Wadood Ahmad, an individual trader based in Faisalabad, Pakistan. You can reach us at minh@tablelineofficial.com.
What the service does
Tableline provides an AI voice assistant, Novi, that answers calls for your business, takes bookings and passes calls to your team when it should. It also includes a web dashboard for reservations, the floor plan, orders and tills, guest records and reports. If a caller asks, Novi says it is an AI assistant.
Novi is an AI and can sometimes mishear or misunderstand. Check your bookings in the dashboard, and tell us if something is wrong.
Your responsibilities
- Give accurate information about your business, opening times and booking rules.
- Tell your callers and staff that calls may be recorded, where the law requires it. Recordings and transcripts are only kept when the caller agrees.
- Use the service lawfully. Do not use it to deceive, harass or harm people, to break the law, or to try to get around its limits or security.
- Keep your sign-in details and your staff PINs safe. You are responsible for what is done with your account.
Prices and payment
There are three monthly plans, in US dollars:
- 200 calls a month: $249 a month
- 300 calls a month: $399 a month
- 500 calls a month: $499 a month
There is also a one-off set-up fee of $250, paid with your first payment. Plans renew every month until you cancel. These prices do not include VAT or sales tax; where it applies, it is added at checkout.
If your business uses all the calls in its plan in a month, Novi passes further calls to a person on your team and asks you to move up to a bigger plan. There is no charge per extra call.
Payments are handled by Paddle, our payment provider. Paddle is the seller of record: it takes the payment, sends your receipt and deals with any VAT or sales tax due. The checkout shows the final total before you pay. Paddle's own terms for buyers apply to the payment. We never see or store your card details.
Cancelling and refunds
To cancel, email minh@tablelineofficial.com. Cancelling stops the next payment, and the service keeps working until the end of the month you have already paid for. When to expect money back is in the refund policy.
Service availability
We work to keep the service running, but we cannot promise it will never be interrupted. Phone networks, internet connections and other providers outside our control can fail.
Our responsibility to you
We take reasonable care in providing the service. We are not responsible for losses caused by things outside our reasonable control, such as network outages, or by information you gave us that was wrong. Nothing in these terms limits any right you have by law.
Data
How we handle personal data is in the privacy notice.
Changes
We may update these terms. The date at the top shows the latest version. If a change matters to you as a customer, we will email you before it applies.
Contact
Email minh@tablelineofficial.com.
