Everything behind the phone.
Novi takes the call. The diary and the booking desk keep what it books in one place.
Answers, books, hands over.
- Picks up when your team can't, in your business's name.
- Books, moves and cancels tables, appointments and stays.
- Passes the call to a person whenever your rules say so.
07700 900418
Friday 18:42 · answered by Novi
- CallerHi, have you got a table for four at half seven tonight?
- NoviLet me look. Yes, 7:30 is free. What name shall I put it under?
- CallerSam, please.
- NoviDone. Four people at 7:30, under Sam. See you tonight.
One diary. No clashes.
By table, stylist, bay or room. What Novi books shows up next to everything else, the moment the call ends.
It comes with the phone.
Floor plan
Tables and seats laid out like your room, so you see what is free.
Guest list
Notes on your regulars, right next to their booking.
Waitlist
People who want a slot, ready for when someone cancels.
Marketing
Keep in touch with guests and give them a reason to come back.
Reports
What the phone did this week, in plain numbers.
The whole restaurant, on the same bookings.
We're building these now. None of them is live yet, and we'll say so plainly when each one is ready.
Cashier desk
Take payment at the counter by card or cash, split a bill, print a receipt.
Kitchen tickets
Orders print at the right station, so the pass always knows what is next.
Owner portal
Calls, bookings, covers and sales for today, from anywhere.
Waiter tablet
Take the order at the table and send it to the kitchen in one tap.
Online ordering
Your own order page for collection and delivery, no marketplace in the middle.
A person stays in charge. Novi works to your rules and passes on what it shouldn't handle.
Honest when asked
Novi doesn't claim to be a person. If a caller asks whether it's an AI, it says yes.
Your hand-over rules
Pick the calls that always come to you: complaints, large groups, anything medical.
Clear limits
Not sure Novi fits your business? Ask us. We'll tell you straight.
