The problem
A stylist with colour on their hands cannot pick up the phone. The call rings out, and the caller may book somewhere else.
What the agent does
Novi answers, books a treatment by stylist, and moves or cancels an appointment when asked. It does this without interrupting a client in the chair.
Handover to a person
Questions only a stylist can answer, such as what colour will suit someone, go to your team. You decide which calls always come to you.
Keeping your diary the source of truth
Bookings Novi takes go into the same diary you use, so you see them next to everything else. There is no second list to check.
Getting started
Hear Novi first with Talk to Novi, then get in touch. Plans are monthly in US dollars: $249 for 200 calls, $399 for 300 calls or $499 for 500 calls, plus a one-off $250 set-up fee. The pricing page lists what every plan includes.
Keep reading
- Tableline pricing
- Phone answering for salons
- Reducing restaurant no-shows: what you can ask on the booking call
- Holiday rush and your phone: preparing for the calls before a busy holiday
- Who answers the phone during service? Five ways restaurants cover it
- Missed calls at a clinic: why patients call elsewhere and how to cover the phones
- Phone or online booking for a salon: why you still need someone to answer
- Garage phone calls: booking service slots when the whole team is under a car
- Choosing a restaurant phone system: landline, VoIP, answering service or AI
- AI phone answering or voicemail: what happens to the caller who wants a table
- Taking reservations by phone: a simple process that does not lose bookings
- Handling allergen questions on the phone: what staff should say and when to hand over
- Slang, Loman, Hostie, Bite Buddy or Tableline: how to compare restaurant phone agents
- AI receptionist for dental and physio clinics: handling booking calls
- AI phone answering for auto repair shops: booking slots and quote calls
- What a good restaurant booking call sounds like
- Voice AI for restaurants: what it does and what it does not
- What happens to a booking call you miss during a Friday rush: a checklist
- How to set up call handover to a human: a checklist
- AI receptionist pricing: what a restaurant should expect to pay
- AI phone answering or a human answering service? A plain comparison for restaurants
- What happens when a restaurant misses a call
- What a good phone handover looks like
